Messaging Outage - X400 are momentarily down

Resolved
Resolved

Update from KPN:

Dear customers,

the outage of the system is over, the systems are getting back to normal, we expect some queueing and delay for all the messages that have accumulated but it should clear itself out.

Be aware that some messages could have expired in the meantime so when in doubt, resend those messages.

We are still waiting for information about the causes of the outage from the datacenter.

-- KPN Messaging Team

Investigating

Update from KPN:

Dear customers,

the outage of the system is over, the systems are getting back to normal, we expect some queueing and delay for all the messages that have accumulated but it should clear itself out.

Be aware that some messages could have expired in the meantime so when in doubt, resend those messages.

We are still waiting for information about the causes of the outage from the datacenter.

-- KPN Messaging Team

Our X400 partner GTT-KPN experienced a hardware failure overnight that caused the primary data center to fail.

Message from GTT-KPN:

Update: we experienced an hardware failure during the night that toke down the primary datacenter, we're waiting for a technician to arrive, in the meantime the system is, unfortunately, unreachable.

We'll send further communication when we have more information.

KPN Messaging Team

Dear Customer,

There is currently an outage of the GTT Messaging service (both SMTP and X400).

We'll inform you when service has been restored.

-- GTT Messaging

Began at:

Affected components
  • Integrations
    • Datahub Servers (NL/BE/UK/AUS/US)
    • EDI