Performance Degradation in Business Central – NL Environments on Major Version 25 Affected

The performance issues affecting NL environments on major version 25 have now been resolved. Systems are operating normally again, and no further disruptions have been reported.

We want to thank you for your patience and understanding during this incident.

The Root Cause Analysis (RCA) will be shared as soon as we receive it from Microsoft. We will publish it on this page to keep you fully informed.

If you continue to experience any unexpected behavior, please reach out to our support team.

We are seeing a gradual improvement in performance across the affected NL environments running on major version 25. Users are reporting fewer occurrences of long loading times and service delays. This suggests that the situation is stabilizing.

Microsoft has acknowledged the issue and is actively working on a structural solution. We are in close contact with their support team and will continue to monitor the progress closely.

Some customers are currently experiencing performance issues in Business Central. Users of the web client may notice prolonged loading times and the message “Working on it”. Web services are also affected, leading to delays in processes such as handheld scanner operations.

The issue has been reported to Microsoft for the following environments: PROD-009 | PROD-028 | PROD-061 | PROD-175 | PROD-277 | PROD-283 | PROD-345

These are all NL environments running on major version 25.

We are currently awaiting Microsoft’s feedback and will provide updates as soon as more information becomes available.

Workaround:

A workaround is to update your environment to major version 26. If you wish to proceed with this update outside of the regular planning, please contact our support team. They can initiate the update upon request.

Please note that this remains a major update and should ideally be tested beforehand. However, we have already upgraded many customers without encountering significant issues.

If you are experiencing similar problems and your environment is not listed above, please submit a support ticket so we can investigate further.