Performance Degradation

We are pleased to confirm that the recent incident has been fully resolved. Microsoft has provided the following details regarding the root cause and resolution:

Preliminary root cause: High resource utilization within a portion of the cluster infrastructure responsible for supporting environment login functionality. We’re reviewing our code for improved performance and potential automated recovery options to reduce or avoid similar issues in the future.

Resolution: We have finished applying manual configuration changes to the impacted portion of our cluster infrastructure and have migrated portions of traffic to redundant cluster infrastructure to alleviate capacity constraints. After confirming with the impacted tenants, we confirmed that the performance was improved and issues no longer persists at the moment.

Microsoft has informed us that the issue has been mitigated. However, it may take some time for the solution to fully take effect. Due to the large number of reports from customers, the implementation of the fix may require additional time to be applied across all affected users.

We will continue to monitor the situation and provide further updates as necessary. Thank you for your patience.

Several customers reported performance degradation impacting the following components:

• Webclient
• Webservice calls (Scanning)

The issue has been escalated to Microsoft, who are actively working to mitigate the problem and restore normal service. We are continuously monitoring the situation and will provide updates as we receive more information.