Users are forced to refresh pages and possible degraded performance

Our team closely monitored the situation throughout the day to ensure stability and performance and we are pleased to report that the incident has been resolved.

A Root Cause Analysis report will be added to this incident once it is available. This report will provide further insights into what occurred and what measures are taken to prevent similar occurences.

Thank you for your patience and understanding during this disruption.

Following the action performed by Microsoft’s Engineering team, we have received positive feedback from several customers, indicating that the issue appears to be resolved. The migration of affected tenants to a healthy service seems to have addressed the root cause.

We will continue to monitor the situation closely to ensure full recovery. If you encounter any further issues, please do not hesitate to contact our support team.

Microsoft has provided the following update:

The Engineering team has identified the root cause of the issue but is still working on a solution. This issue is affecting multiple customers, and as a result, it has been escalated as a higher priority. The team is planning to move the affected Tenants to a healthy service later this evening.

We will continue to monitor the situation tomorrow morning and keep you updated on the outcome of this action. Thank you for your continued patience.

Microsoft has acknowledged the issue and provided the following update:

"The product team is working diligently to identify and implement effective solutions. While we aim to resolve this quickly, our main priority is ensuring the solutions are thorough and sustainable to prevent future disruptions."

It appears that the issue is primarily affecting several environments located in the North Europe region. We sincerely apologize for any inconvenience this may have caused and will continue to keep you informed as soon as we receive further updates.

We are currently investigating an issue affecting several Business Central environments, resulting in degraded performance and the need for frequent page refreshes. We understand how disruptive this can be and sincerely apologize for the inconvenience.

The issue has been reported to Microsoft, and we are actively working on a resolution.

In the meantime, you may find temporary relief by closing and restarting your web browser. For scan users, clearing all active scan sessions after pausing any scan activities may also help.

We will provide further updates as soon as more information becomes available.