Webportal v2 Outage

Incident Status Update

Recent performance issues were reported in the Webportal v2, particularly regarding error messages and response times. An investigation was conducted, and the following corrective actions have been taken:

Increase Request Timeout:

• Action Taken: Extended the timeout duration for certain requests.
• Objective: To mitigate error messages by allowing more time for request completion.

Cache Optimization:

• Action Taken: Enhanced the caching mechanism to fetch the company definition more frequently from the cache rather than making repeated calls to Business Central.
• Objective: To reduce server load and improve response times.

Version-Specific Performance:

• Current Status: Customers using 3PL versions 24.0 to 24.7 continue to experience performance issues related to the company definition.
• Resolution: These issues have been resolved in version 24.8 and higher.

The measures implemented are expected to improve overall system stability and performance. Continuous monitoring will be in place to ensure these solutions are effective, and further adjustments will be made as necessary.

On July 7th, we received several reports regarding issues with the web portal. The main issues identified were:

• The web portal was inaccessible to users.
• Users were stuck on the login screen after entering the MFA code.
• Key users in Boltrics were unable to activate new webportal accounts.

To address these issues, we restarted the service. This action resolved the problem, and normal functionality was restored.

Next Steps: We advise any web portal users who are still experiencing issues to clear their browser cache and cookies and try accessing the portal again. This should resolve any residual problems.

We are investigating the root cause to find a permanent solution and we will update this incident with any new findings. If problems persist, please contact our support team for further assistance.

We have monitored the web portal and can confirm that it has fully recovered. Thank you for your patience.

At approximately 08:35, Webportal v2 experienced an unexpected outage. Our technical team promptly initiated an investigation and worked diligently to resolve the issue. We are pleased to report that Webportal v2 has been fully restored and is now operational.

We will conduct a thorough post-incident review to address any underlying causes and prevent future occurrences. We apologize for any inconvenience caused by this outage and appreciate your patience and understanding during the resolution process.