Business Central PROD Environments Inaccessible for Multiple Customers

We are happy to infrom you that the issue preventing access to Business Central PROD environments has been resolved.

Microsoft identified high resource utilization within a portion of the database infrastructure as the root cause. To restore service, the affected database infrastructure was restarted, and after monitoring, full access was confirmed.

Microsoft is reviewing their code to improve performance and automated recovery options to prevent similar issues in the future.

Microsoft Incident ID: DN993722

This is the final update on the incident. Thank you for your patience.

We are now in contact with Microsoft Support, and they have confirmed that the reported issues have been received. A dedicated engineering team has been assigned to investigate and resolve the problem.

There is no need to submit additional support tickets at this time. Please stay tuned for further updates, which we will share on this page.

Thank you for your patience as we work toward a resolution.

We are receiving reports from multiple Microsoft Cloud customers experiencing issues accessing their Business Central PROD environment.

Attempts to restart the environment do not resolve the issue.

We have declared an outage to Microsoft for all affected customers and are awaiting their feedback.

If you encounter the same issue, please report a ticket from your RAPP environment and we'll submit a ticket to Microsoft for your environment.

We will provide updates as soon as more information becomes available.