Performance Issues on Microsoft Azure Platform in West Europe

Microsoft now resolved the incident. Thanks for your patience.

Last update: We identified a recent network change in West Europe region. This caused networking connectivity failures in this region for network traffic traversing into and out of the West Europe region. We have successfully completed mitigation workstreams and our internal telemetry continues to show full recovery in progress. Customers should start seeing improvement in resource availability and connectivity at this time. Complete network recovery is expected by approximately 08:00 UTC, with all downstream impacted services expected to fully recover by approximately 08:30 UTC.

Status Microsoft: We are aware of this issue and are in progress of applying mitigation. The next update will be provided in 60 minutes, or as events warrant.

Boltrics: We are pleased to inform you that we have observed numerous environments and services returning to normal operation. This indicates that the issue is being addressed successfully and we are steadily recovering from the disruptions.

We understand the inconvenience this incident has caused and sincerely apologize for any disruption it may have caused to your business operations. We greatly appreciate your patience and cooperation during this time.

Thank you for your understanding and ongoing support.

Greetings, IT Operations team

No change in the status from Microsoft:

Impact Statement: Starting at 02:34 UTC on 16 June 2023, we have identified a networking issue in West Europe region.

Networking traffic to and from West Europe may have been affected and resources hosted in this region may experience reachability failures or latencies.

Current Status: We are aware of this issue and are in progress of applying mitigation. The next update will be provided in 60 minutes, or as events warrant.

Update from Microsoft:

TRACKING ID: VLB8-1Z0 TYPE: Incident STATUS: Active COMMUNICATION: Impact Statement: Starting at 02:34 UTC on 16 June 2023, we have identified a networking issue in West Europe region.

Networking traffic to and from West Europe may have been affected and resources hosted in this region may experience reachability failures or latencies.

Current Status: We are aware of this issue and are in progress of applying mitigation. The next update will be provided in 60 minutes, or as events warrant.

Also SaaS environments have been impacted. There is no solution from Microsoft yet.

Status Update: Performance Issues on Microsoft Servers in West Europe

We would like to inform you about the current performance issues being experienced on the Microsoft servers located in Western Europe. These issues are affecting the performance of our Boltrics cloud services, EDI messaging as well as customers using the app platform.

We understand the impact this may have on your operations and apologize for any inconvenience caused. We are actively monitoring the situation and are in close communication with Microsoft to ensure a swift resolution.

During this time, you may experience intermittent slowdowns, reduced responsiveness, or occasional service disruptions, or EDI messaging not going through. We are committed to keeping you informed about any updates or developments regarding this issue.

We sincerely appreciate your patience and understanding as we work to resolve this matter. Our top priority is to restore normal performance levels and ensure the smooth functioning of our services for all our customers. Rest assured that we are doing everything within our power to mitigate the impact of these performance issues.

Best regards,

IT Operations team DataHub team

Some people are experiencing problems with our service right now. We're so sorry about that. Please standby for further updates, and we'll be in touch as soon as we know more.

More updates will follow.