Permission error when accessing Boltrics Request overview

Resolved
Resolved

We are pleased to inform you that the issue impacting some customers' ability to create tickets or open the request overview to Boltrics has been resolved.

Our team has implemented a fix in MGT to address the problem, and normal functionality has been restored.

We sincerely apologize for any inconvenience caused during this time. If you continue to experience any issues, please do not hesitate to call our support team for further assistance.

Thank you for your patience and understanding.

Investigating

We have identified an issue where some customers may experience problems creating tickets or open the request overview to Boltrics. Our team is actively investigating this issue and working to resolve it as quickly as possible.

We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work towards a solution.

Further updates will be provided as soon as they are available.

Began at:

Affected components
  • Support Services